ALL REFUNDS, CANCELLATIONS, AND RETURNS WILL BE SUBJECT TO A 25% PROCESSING FEE. If you have a damaged product, we fully understand and we are more than happy to ship a new product. Please, when making a purchase with Platinum Diesel Parts, make sure that you are 100% confident in your purchase. Always feel free to reach out to our team via email, support@PlatinumDieselParts.com, or by phone at 405-215-9123.

BACK ORDER POLICY

Please note that Platinum Diesel Parts does NOT offer Live Inventory for products listed on our website. This is noted at the bottom of our website.

If you need a specific product for definitive dates, please contact us via email – Support@PlatinumDieselParts.com to verify the availability of the products you wish to purchase. All rushed or urgent orders should be completed directly with our sales team over the phone or by email to ensure no delays in processing and shipping your order. Please note, we will not cover the cost of express or expedited shipping to meet your deadlines, all costs associated with express or expedited shipping is borne by you.

Due to the nature of the automotive industry and the fact that we offer thousands of items from hundreds of different manufacturers and distributors, we are unable to display live inventory. Some items ship directly from our Las Vegas warehouse where others may ship directly from the manufacturer or distribution warehouse. 

When an item is found out to be on back order with the manufacturer our crew will do our best to notify you via the email address on your order. Note that some manufacturers are better at notifying us than others. We will make every effort to follow up with you in regards to your order. 

HOW TO RETURN A PRODUCT

For all customers that start the process of a chargeback, WE WILL CANCEL YOUR ORDER IMMEDIATELY AND BAN YOU FROM OUR WEBSITE.

Here at Platinum Diesel Parts, it is 100% of our responsibility to provide you the best customer service possible while delivering your automotive parts in a timely matter. If you feel like our service has become unsatisfactory, please give us a call at 405-215-9123 so we are able to mend any issues over the phone. Again, we are real and reasonable people that want you to have the largest possible smile on your face.

To return a product, log in to your account to access your Order History. Click details on the order with the item(s) you wish to return, then click the “Start a Return” button. You can also call us at 405-215-9123. Returns must be initiated within 14 days from the purchase date. We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return.  Products (including packaging) must be returned in a new, resalable condition.  Some products can’t be returned – see the list of non-returnable products below.

Orders that are fully or partially paid for with Affirm financing are only eligible for return if an RMA number is issued within 14 days of the order being placed, regardless of when the order was shipped by Platinum Diesel Parts or received by the customer.

If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 14 days from the purchase date.  We will replace the product and process your return at no charge.  If for any other reason you need to return an item, you are responsible for all return shipping charges.  Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.

In the case a replacement product will be sent to you, we will send you a UPS Return tag to return the incorrect/defective product back to us.  Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.

Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.

Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:

Platinum Diesel Parts
Attention Returns
1401 Lakeshore Drive 
Suite B 
Yukon, OK 73099

In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, please contact the manufacturer directly to process your return.  The manufacturer will have sole determination of the outcome of the claim.

If your return has not been processed within 3 weeks, please contact us so we may check the status of your return.

RETURNS POLICY

For orders shipping to the United States, returns will only be accepted within 14 days from purchase date, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Platinum Diesel Parts reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to your Platinum Diesel Parts account. Store credit is not redeemable for cash.

Orders that are fully or partially paid for with Affirm financing are only eligible for return if an RMA number is issued within 14 days of the order being placed, regardless of when the order was shipped by Platinum Diesel Parts or received by the customer.

Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.

When shipping an item back to us, we recommend that you use UPS, FedEx, or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a Platinum Diesel Parts employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.

We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them.

If the product is damaged during shipment, Platinum Diesel Parts will replace the product at no charge.

In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.

If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. There are certain items that cannot be returned. For a list of those products, please see “Non-Returnable Products” below.

Installation costs will not be covered by Platinum Diesel Parts for any returned product.

Platinum Diesel Parts reserves the right to change or amend the return policy and procedures at any time without notification.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed. 

DEFECTIVE PRODUCTS

For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, If you receive a defective product please contact us within our 30-day return policy period, and we will process your return free of shipping charges. Contact us to process your return.

In the event of a defect that occurs outside our return policy, but within the manufacturer’s warranty, please contact the manufacturer directly to process your return. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customers, Platinum Diesel Parts will be happy to try to facilitate a thorough review of the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.).

Platinum Diesel Parts is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

Some items may require pictures or a shop report to have an RMA issued. 

DAMAGED SHIPMENTS

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, the damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will set up a UPS claim for the product. Once this claim has been processed by UPS, we will reach out to you to return the product and send out a replacement.

We may request pictures to further assist with the completion of the claim.

UPS will reach out to you after the claim has been filed over the phone; please provide a reliable contact number when setting up your damage claim.

UNAUTHORIZED RETURNS

If you return a product without first contacting our Returns Department for a Return Merchandise Authorization (RMA) number, it will take up to 3 weeks to be processed and we may charge you a 10% restocking fee at our discretion.

If your unauthorized return has not been processed within 3 weeks, please send an email to Support@PlatinumDieselParts.com

UNDELIVERABLE OR REFUSED SHIPMENTS

Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 15% restocking fee at our discretion.

Please review our Freight Disclaimer for special instructions regarding freight shipments.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada  – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States or Canada may be deducted from any refund at Platinum Diesel Parts sole discretion.  

NON-RETURNABLE PRODUCTS

Returns will not be accepted for any of the following items: 

ALL BACKORDER AND MADE TO ORDER PRODUCTS, the following brands are INCLUDED in this NO REFUND OR RETURN POLICY (Unless defective, broken, and or bent in shipping)

  • Non-defective used or installed items.
  • Engines
  • Catch Can Kits
  • ALL WHEEL BRANDS
  • Any and all special order items that are purchased through customer invoices, emails, and or phone calls.
  • Wheels that have had tires mounted on them. This includes wheels that Platinum Diesel Parts has mounted tires on. Both the wheels and tires are non-returnable.
  • Chips/Tuners.
  • ALL TUNE PRODUCTS / DIGITAL DOWNLOADS
  • Painted parts, including items the customer has painted and pre-painted parts purchased through Platinum Diesel Parts.
  • Any orders with protective coatings: Ceramic Pro, Clear bra, etc.
  • ALL BODY PANELS/AERODYNAMIC AUTOMOTIVE PARTS AFTERMARKET AND OEM.

ALL freight shipments are not returnable.

International orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada are not returnable.

ORDER CHANGES AND CANCELLATIONS

For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, We strongly suggest you call us at 405-215-9123 as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive them in time to stop the order from shipping out.  Please double-check that your order details are correct before submitting your order at the “Order Review” step of checkout.

An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.

If you need to change the address on an order that has already been shipped via FedEx, please call us.  There will be a fee of $17 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – At this time, you may not make any changes or modifications to your order once it has been placed. Additionally, you may not cancel your order once it is placed.